Downcity
AgentOperationsTroubleshooting

Missing channel account

What to do when the project binds a channelAccountId that does not exist

Missing channel account

If the project references a channelAccountId that does not exist, the chat channel will not work correctly.

What to verify

  • whether the ID in downcity.json is spelled correctly
  • whether that account really exists at the global level
  • whether the agent was restarted after the change

If a team maintains several agents long-term, standardizing account ID naming early reduces troubleshooting cost a lot.